Support
Last updated: October 15, 2026
Need a hand with Little Steps? Email nudgebug@outlook.com and a real person reads every message — no ticket numbers, no bots.
How quickly we reply
Replies come within 1–2 days, and usually sooner. Email is the only way in — there is no phone line and no mailing address to write to.
What to email about
- A charge, refund, or a Sidekick Club plan you want changed or cancelled.
- Extras you unlocked that aren't showing — colors, accessories, outfits, moves, or shop-only sidekicks.
- Reminders or notifications that didn't arrive, or arrived at the wrong time.
- Trouble signing in, or an account you can't get back into.
- A copy of your data, a correction, or asking us to delete your account.
- A bug, or something you wish Little Steps could do.
Things you can do yourself, faster
- Cancel or switch plans — open the Shop page and use “Manage or switch plan”.
- Find a receipt or order — search your inbox for the email from Paddle, or look it up at paddle.net.
- Ask for a refund — see our Refund policy; every order is covered for 30 days.
- Turn notifications on or off — the Settings page.
Help us answer faster
When you write, include the email address on your account, what you expected to happen and what actually happened, and for anything about a payment, the order number from your receipt. A screenshot of what you're seeing helps too.
We're a small operation run by Madison Northington. We read everything, and we'll tell you plainly if something isn't possible yet.